... where visionaries, game changers, and challengers discuss business models
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Mike Lachapelle
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Mike Lachapelle's Discussions
Public Sector pathfinder on innovation
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Latest Activity
Hello Hunt:
I work in the government part of the public sector. Often it takes some clients a while to wrap their minds around the third party pay system, i.e. the revenue stream is not necessarily derived from the client segments who get the core…
This is a nice request Rob.
It would be very interesting to see a take on JAM's business model. For those who may be unaware, JAM did some work with the book group and helped in designing the canvas graphic.
Having seen the FIFA model, what would…
Not sure about the "Toronto gang" version (I'm in Ottawa). I received this from Alex, and I believe it was posted publicly for a while; though I can't seem to find the location. The 'client' version was done at my, and I suppose others, request. I w…
Thank you Erwin
That is a very interesting summary of the subject; made more pertinent as I recently was challenged, while discussing the definition of a business model, to differentiate value creation from value capture. I particularly like the "v…
I have, with thanks to Alex et al, attached two copies of the poster. One uses customer and the other client. Depending on which environment you are in one may be more appropriate than the other.
Thanks Patrick, I have enjoyed the discussions around this. I think you have hit on a very interesting dynamic for the hub. Maybe our members could pose other 'interesting' business problems and we could collectively put our creative minds together…
Two very complementary books, where the main takeaway is - what does it mean to think like a designer...
The Design of Business - Why Design Thinking is the Next Competitive Advantage
by Roger Martin (Dean of the University of Toronto, Rotman Schoo…
Profile Information
- Why are you passionate about business models and business model innovation?
- As a business analyst my work is helping business owners address their problems and opportunities - from a purely business perspective. This approach has given me a whole new lens with which to view and understand the world.
- How would you best describe your level of expertise when it comes to business models?
- knowledgeable
- What industry do you mainly work in (e.g. financial services, telco, utilities, public sector, academia, pharma...)?
- Public sector - Government of Canada
- Do you want to add anything? Feel free. Any topic.
- I am currently leading a project to create a new vision and business model for a large organization in the public sector. Alex's approach to describing, analysing and innovating business models has provided a platform for this 20 year organization to do something it has never done before.
Mike Lachapelle's Blog
Sharing a business model - music co-op
For more than 20 years there has been an extraordinary acoustic music mecca in Ottawa - Rasputin's cafe. It's the kind of restaurant where the regulars help themselves to the beer and wine fridge, and the dessert table. At the end of the night you tell the owner what you had, and pay up your bill. It makes me very proud to say the trust was never abused. The heart of this oasis was acoustic (folk) music. Each night of the week there were genres or themes. Monday - celtic night, Tuesday - open ja… Continue
Posted on August 15, 2009 at 2:05pm — 2 Comments
Comment Wall (16 comments)
- At 10:55am on June 28, 2010,
Robbert den Braber said…
- Interesting concept of the CSO, it's clear to me that your government is way ahead of ours in this respect. I can imagine they are a powerful player. It must be challenging for them to derive the right specs for the right clients though.
I agree on your point on the business model and who the client is. Both a focus on an internal or external client can work, it just has major implications for the way you work together. It also requires different ways of communicating external client needs through the internal value chain.
In my experience this discussion can result in real eye-openers for procurement, especially when it comes to collaborating with departments like R&D and marketing. These departments tend to clash with procurement when involving them (resulting in less and less procurement involvement). Through business model discussions, you can find out why: often the value proposition conflicts with the real needs of the customer (internal AND external). Most procurement departments are rigidly focused on cost reduction targets...
- At 9:02am on June 22, 2010,
Robbert den Braber said…
- Hi Mike,
To answer your question now, here's some background to my initiative:
The core of my initiative is the role of procurement in specifically innovation processes. I think Procurement should redefine it's role, starting on the right hand side of the business model: who is your customer? Is it the R&D project manager? Or is it the external client?
Most procurement departments I know focus on the step ahead of them in the internal value chain (ie. the R&D manager). The result is a strong silo driven way of working. Procurement focusses on cost and risk reduction (this is what the R&D manager asks for, but only late in the innovation process), and tries to claim territory in supplier contacts. Í've seen many cases where procurement and R&D are working on their own, only to cross each others' path when it is too late to change anything substantially. Conflicts arise due to conflicting targets, inefficiencies occur (ie. both do supplier involvement), collaboration decreases.
In my opinion, the key is to rethink the positioning and role of procurement, starting with the customer question. By focussing on the external customer, procurement will work with the other departments on the same targets. This changes the value proposition, the activities, resources, governance, and partner network. The partner network for instance now contains all involved internal departments and the supply base.
I should add that both models can work. in the end it comes down to mutual trust, good working processes and clear governance. But the external customer model changes the thinking, it helps think of procurement as part of the company serving it's clients, rather than an isolated department (like all the others) working for the CFO or another department.
I think this frame of though isn't isolated to innovation processes. It is just as relevant for HR, IT, Facilities, Materials, etc. Do you recognize any of this from your work for the Canadian gov?
Robbert
- At 9:21pm on June 11, 2010,
Robbert den Braber said…
- Hi Mike, thanks for your message. I'd love to spend some time on writing more about my initiative, but I hope you can forgive me for directing you to a few slides as Friday evening is pulling me away from my laptop. You can find the basic elements of my initiative in my slideshare slides and my blog. In some places you will see "organizational configuration" or similar terms, these can be easily translated to the Business Model canvas (I have made the translation on several occasions myself, the different terms originate from literature studies I issued). http://www.slideshare.net/RdenBraber
I'm very interested what you think of this material and whether you can apply it in your work. Also when you completely disagree :)
Regards,
Robbert
- At 10:56pm on November 10, 2009,
David Edwards said… - Mike
Thats fine - call when you get a chance, it will take me about 20mins to get down to either Jarvis or the Yonge/Dundas area.
- At 9:58pm on November 10, 2009,
David Edwards said…
- Mike
Nothing is yet arranged as a group but I am close to where you will be Wednesday/Thursday and would like to meet for a general discussion if you can define some time slots. 416 440 2832
- At 4:19pm on October 6, 2009,
John Sutherland said… - Anxiously awaiting the arrival here in Markham Canada.
John
- At 5:13am on October 6, 2009,
Andrew Jenkins said… - I really enjoyed the event and it was great to meet so many bright people from a variety of places. It was great to hear a variety of speakers discuss their use of the canvas and to do a session with the Jam. I also joined Alex, Patrick, Alan (who I know from Toronto), Tim, and others for dinner and we had a great evening.
Attending the conference makes me all the more excited to get the final version of the book.
- At 5:02am on October 6, 2009,
Andrew Jenkins said…
- Right now I am helping a web services company re-launch and then I hope to be starting a strategic planning project. After that, the goal is to help a Netherlands based company launch their technology platform in North America. I met with them when I went to the Book Launch in Amsterdam in June.
What are you up to?
- At 8:36pm on April 29, 2009,
David G Luna Arellano said… - Mike, thank you for your interest. It is not exactly a survey. It is more like a quick e mail interview with some of the hub contributors in order to complement the story. I have interviwed Alex already. The story is going to be published in both, english and spanish, since by the moment I am part of SF Chronicle staff since I am in a Program of Innovation Journalism in Stanford University.
- At 11:25pm on February 20, 2009,
Guilhem Bertholet said… - Hello Mike,
I would say:
- "Modèle économique" to stand for Business Model, even if Business Model is now totally accepted by french people
- "Représentation du modèle économique" for Business Model Canvas.
See you,
Guilhem.
© 2010 Created by Alex Osterwalder.
